Cancellation and Refund Policy
Effective Date: 31/01/2024
Thank you for choosing ghamandiicecream.com as your online shopping destination. We value your satisfaction and trust, and we strive to provide you with the best products and services.
However, we understand that sometimes you may need to cancel or return your order due to various reasons. In that case, please read our cancellation and refund policy carefully before placing your order.
Cancellation Policy
You can cancel your order at any time before it is shipped from our store. To cancel your order, please contact our customer care team at info@ghamandiicecream.com or call us at +91-9987909529 with your order number and reason for cancellation.
Once your order is shipped, you cannot cancel it. However, you can still return it within 24 hour of delivery, subject to our return policy.
Return Policy
We offer a 24 hour return policy for all eligible products purchased from our website. If you are not satisfied with your product or if it is defective, damaged, or different from what you ordered, you can return it within 24 hours of delivery and get a full refund or a replacement, as per your choice.
To be eligible for a return, your product must meet the following conditions:
- It must be unused and in the same condition that you received it.
- It must be in the original packaging with all the tags and labels intact.
- It must have a valid invoice and proof of purchase.
- It must not be a non-returnable product, such as gift cards, personal care items, perishable goods, etc.
Once we receive your returned product, we will inspect it and notify you of the approval or rejection of your refund or replacement. If your return is approved, we will process your refund or replacement within 7 working days.
Refund Policy
If your return is approved, we will issue a full refund of the amount paid by you for the product, excluding any shipping charges or taxes. The refund will be made in the same mode of payment that you used to place the order. For example, if you paid by credit card, we will refund the amount to your credit card account. If you paid by cash on delivery, we will send you a cheque or a bank transfer for the amount.
Please note that it may take some time for the refund to reflect in your account, depending on your bank or payment provider.
Shipping Costs
You are responsible for the shipping costs for returning an item.
Contact Us
If you have any questions or concerns about our cancellation and refund policy, please feel free to contact us at info@ghamandiicecream.com or call us at +91-9987909529. We are always happy to assist you.
